top of page

FAQ
Frequently asked questions
Booking and Planning
Host Partnering
Guest Decor and Celebration Setups
Pre-arrival Grocery Process
Guest Policies and Support
- 01We recommend booking at least 7 days prior to arrival to allow adequate time for planning and coordination. During peak seasons and holidays, earlier booking is strongly encouraged to ensure availability. ** Bookings made within shorter timeframes may be subject to a rush service fee: $90 rush fee for bookings made 7 days or less before arrival $150 rush fee for bookings made 3 days or less before arrival Rush availability is not guaranteed and is subject to team capacity.
- 02
- 03All services require a non-refundable deposit at the time of booking to reserve your service date. Your deposit will be applied toward your total service cost. Current deposit amounts are as follows: $150 — Grocery Stocking Services $250 — Guest Décor Packages $350 — Airbnb Host Décor Packages $100 — Stand-Alone Concierge Services The remaining balance for groceries, décor upgrades, or add-ons will be invoiced after services are confirmed and/or shopping is completed.
- 04For grocery stocking services, the remaining balance (including the actual grocery total and any approved add-ons) will be invoiced once shopping has been completed and is due upon delivery. For décor setups, the final payment will be invoiced once purchasing and preparation are complete — typically 7–10 days prior to your arrival or scheduled decoration date. Payment must be received before installation can take place.
- 05Same-day service may be available in limited circumstances but is not guaranteed. All same-day requests are subject to staff availability, store hours, and property access approval. Approved same-day bookings will incur an expedited service charge. Please contact us directly for availability and pricing.
- 06
bottom of page
